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If it gives you an error message, please complete a clean installation of the drivers:
- Click on "I have read and understood this warning, and wish to proceed" and download the driver and install it.
- The best course of action is to uninstall the app if you prefer to use the Equipment Manufacturer drivers, or complete the update with the below steps:
Unfortunately, we do not have the option to dismiss the update notifications or prevent the tool to show you when an update is available.
- To save your scan, click on "Next", then "Save".Īs I previously mentioned, the DSA will scan only based on our generic drivers, so the update that is showing you is the generic graphics driver version 27.20.100.8783.
- Click on the menu where it says "Summary" to change to "Detailed View".
- By default, Intel® SSU will take you to the "Summary View".
- Open the application and click on "Scan" to see the system and device information.
- Intel® System Support Utility (Intel® SSU) Please run the following tool in Windows* and attach the report generated.
- The driver version the DSA is recommending.
- A screenshot of the message if possible.
- The browser you are using to open the tool.
- Provide us the specific Intel* DSA version you're using.
- However, we would like to provide you with more accurate support on this, so we will need the below information: The best thing to do is to use the drivers provided by the system manufacturer or through Windows Update to eliminate the potential impact caused by loading non-custom drivers. There are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. It may crash when scanning third-party systems like yours.
The Intel* DSA just announces that is a new update available based on the driver version, but it will only scan based on our generic drivers. Thank you for posting on the Intel* Community.